Hi Mike & Andrea,
I want to THANK YOU so very much for your compassion, professionalism and empathy when I brought Freddie in. he passed suddenly and assumed I would have to take to the vet & have him sent to another crematory (that the vet’s office had used previously with a couple of my other fur babies). When they referred me to you I was relieved as I was more comfortable bringing him in myself.
Mike was very understanding and compassionate, he thoroughly went through all of my options and made sure my mind was at ease that Freddie was in good hands. He was patient and took time to answer the couple questions I had and made sure I was done saying my final “goodbyes” before i left.
I definitely will use them again, even though the capacity of interacting with them will be somber time.
Thanks for everything you’ve done and you do, it takes special people to understand that even though they have 4 legs, tails (or feather or scales) and most see them as “pets” they truly are a part of the family & are our “kids”. And it does hurt just as much as losing a loved one. my other cats do feel his absence as do my daughter & I but know he’s at peace & will see him again someday.